Help Center

How can we help?

Documentation, glossary, output guidance, and direct support — everything you need to get the most out of CIMScan.

CIMScan is an email-native workflow. There is no portal to upload files — everything happens through email. Here is how to run your first scan.

1

Sign up and verify your email

Create an account at cimscan.ai/signup. After signup you will receive a verification email — click the link to activate your account. Once verified, you will receive a second welcome email containing your firm's unique ingest email address.

2

Email a CIM to your ingest address

Attach the CIM as a PDF and send it to your firm's unique ingest address (e.g. [email protected]). The subject line is ignored — CIMScan reads the attachment. Only registered users at your firm can trigger a scan.

3

Configure your scan

Within a few minutes you will receive a confirmation email. Open it, choose your scan depth (CORE or FULL), review and accept the CIMScan Terms of Service, and confirm payment. Your first scan is free — no credit card required.

4

Receive your deliverables

When the pipeline completes you will receive an email with two attachments: Dataset D (an Excel workbook with structured diligence data) and IC Insights (a narrative analysis document). Turnaround is typically 15–30 minutes for CORE and 45–90 minutes for FULL.

Your ingest address was included in your welcome email after you verified your account. If you cannot find it, check your account settings or contact support.